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Support Policies

In addition to the VPS4biz Terms and Conditions of Service, Service Level Agreement, and Acceptable Use Policy, our Support Policy has a direct relationship to the service you can expect at VPS4biz.

VPS4biz is able to offer our extremely low prices by adhering to the support policy outlined below. This is an unmanaged service, which means that you are expected to be able to administer and troubleshoot all aspects of your account.

We always support:

  • Billing Questions
  • Root password resets
  • Reverse DNS assignment
  • The physical server that hosts your VPS - Power, Ping, Hardware, Uptime, and Performance
  • The VPS4biz Server Control Center
  • Configuration changes that must be set outside of your server, like hostname and resolver configuration
  • Access problems such as inability to login via SSH - we will troubleshoot until we are able to login

We cannot support:

  • Issues related to the performance or uptime of an individual VPS account or application.
  • Installing applications not available in the control panel or OS Initial installation.
  • Troubleshooting or configuring any software.
  • General help with Unix or server applications.
  • 3rd-party control panel installation, configuration, or troubleshooting.

If you need assistance with an unsupported task, try the VPS4biz Community - our wiki provides many comprehensive guides, and our forum members will often assist with technical questions.